Help Center

All your data is encrypted and stored securely on our servers. We use industry-standard encryption protocols both in transit and at rest. Your therapy conversations, journal entries, and personal information are private and only accessible to you. We never share your data with third parties without your explicit consent.

Budd is an AI Therapist that provides evidence-based therapy support 24/7. Using advanced AI trained in CBT, DBT, and ACT techniques, Budd offers personalised conversations, mood tracking, exercises, and progress monitoring. Simply start a therapy session and share what's on your mind - Budd will guide you through proven therapeutic techniques tailored to your needs.

Yes! You have the right to download all your data. Go to Settings > Data & Privacy and click 'Export My Data'. You'll receive a JSON file containing all your therapy sessions, journal entries, mood tracking, homework assignments, and account information. This ensures you always have access to your complete therapeutic journey.

No, Budd is designed to complement, not replace, traditional therapy. While Budd provides evidence-based mental health support using therapeutic techniques, it's not a substitute for professional mental health care. If you're experiencing severe symptoms, crisis situations, or need diagnosis and treatment, please consult with a licensed mental health professional. Budd is best used as a daily support tool between therapy sessions or for general mental wellness.

Getting started is easy! After signing up, you'll complete a brief onboarding that helps personalize your experience. Then, you can start your first therapy session by clicking 'Therapy Sessions' in the menu and beginning a conversation. You can also explore assessments to understand your mental health baseline, set goals, track your mood, and discover helpful exercises in the toolkit.

By default, your data is kept for as long as your account is active. However, you can customize data retention settings in Settings > Data & Privacy. You can choose to automatically delete journal entries older than 2 or 7 years. You maintain full control over your data retention preferences at all times.

Budd is trained in multiple evidence-based therapeutic approaches including: Cognitive Behavioral Therapy (CBT) for identifying and challenging negative thought patterns, Dialectical Behavior Therapy (DBT) for emotional regulation and distress tolerance, Acceptance and Commitment Therapy (ACT) for mindfulness and values-based living, and various grounding and breathing techniques for immediate anxiety relief. The approach is personalized based on your needs and preferences.

Yes! Your Budd account syncs across all your devices. Simply log in with the same account on any device (phone, tablet, or computer) and all your therapy sessions, progress, goals, and data will be available. You can seamlessly continue conversations and access your information from anywhere.

Yes, you have the right to delete your account and all associated data. Go to Settings > Data & Privacy and click 'Request Account Deletion'. Your account will be scheduled for deletion in 30 days, giving you time to change your mind. After 30 days, all your data will be permanently deleted from our servers and cannot be recovered.

Yes, your privacy is our top priority. All conversations and data are encrypted using industry-standard protocols. We never sell your personal information to third parties. Your therapy sessions, mood data, and journal entries are stored securely and only accessible to you. For more details, please review our Privacy Policy.

Budd is available 24/7 whenever you need support. There's no set schedule - use it as often as feels right for you. Some people find daily check-ins helpful for mood tracking and reflection, while others prefer weekly sessions when needed. The key is consistency and using Budd in a way that supports your mental health journey. Many users see the best results with regular use combined with completing recommended exercises and homework.

Only you can see your therapy sessions, journal entries, and personal information. Our staff cannot access your private data unless you explicitly grant permission for support purposes. Your data is encrypted and we maintain strict privacy standards. We are not a replacement for human therapy, and we recommend consulting with licensed professionals for serious mental health concerns.

Creating an account is simple! Click 'Get Started' or 'Sign In' on the homepage. You'll be prompted to enter your email address and create a password. After verification, you can immediately start using Budd. You can also personalize your experience by setting your preferred language, therapy personality, and buddy character in Settings.

Budd combines advanced AI trained in multiple evidence-based therapeutic approaches (CBT, DBT, ACT) with personalized care. Unlike generic chatbots, Budd adapts its personality and approach to your needs, tracks your progress over time, provides structured exercises and homework, offers clinical assessments, and creates a comprehensive picture of your mental health journey. Plus, Budd is available 24/7 with unlimited conversations on Premium, making therapeutic support accessible whenever you need it.

Yes, we use essential cookies to keep you logged in and ensure the app works properly. We also use analytics cookies (with your consent) to understand how users interact with the app and improve it. You can manage your cookie preferences at any time through the cookie settings dialog. We respect your privacy choices and comply with GDPR and other privacy regulations.

Yes, your privacy is our top priority. All conversations with Budd are encrypted and stored securely. We never share your personal information or therapy conversations with third parties. Your data is used only to provide you with personalized therapeutic support and improve your experience. You have full control over your data and can export or delete it at any time from your settings. For more details, please review our Privacy Policy.

Go to Settings > Data & Privacy to manage your data retention preferences. You can set journal entries to be automatically deleted after 2 years, 7 years, or kept forever. You can also disable automatic deletion entirely. These settings give you full control over how long your personal information is stored. Changes apply to future deletions and won't affect existing data immediately.

Free users get 50 messages per month, access to mood tracking, and basic exercises. Premium users (£29.99/month) enjoy unlimited messages, priority responses, full therapy toolkit including advanced exercises and assessments, personalized AI insights, character customization, progress tracking, homework assignments, and more. Premium is ideal for users who want comprehensive daily mental health support.

Budd is trained in evidence-based therapeutic approaches that can help with various mental health concerns including anxiety, depression, stress, relationship issues, low self-esteem, and more. The app offers specialized assessments (PHQ-9 for depression, GAD-7 for anxiety, and others) to understand your needs and provides tailored exercises and conversations. However, Budd is not a diagnostic tool and cannot replace professional medical advice. For serious conditions requiring diagnosis or medication, please consult a licensed healthcare provider.

Click the 'Upgrade' button in the app or go to the Pricing page. You'll be redirected to a secure Stripe checkout where you can enter your payment details. After successful payment, your account will be immediately upgraded to Premium with full access to all features.

Your account and data remain secure and accessible regardless of how long you're away. We don't delete inactive accounts. When you return, all your therapy sessions, progress, goals, and settings will be exactly as you left them. You can take a break anytime without worrying about losing your information.

Yes, you can cancel anytime! Go to Settings and click 'Manage Subscription.' You'll be taken to the Stripe customer portal where you can cancel your subscription. You'll continue to have Premium access until the end of your billing period, after which you'll be moved to the Free plan.

Yes! Your Budd account works globally. You can access your therapy sessions, data, and all features from anywhere in the world. The app supports multiple languages, so you can also switch your language preference in Settings if needed while traveling.

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure payment processor, Stripe. We don't store your card details - all payment information is securely handled by Stripe.

To reset your password, use the ‘Forgot your password?’ link on the sign‑in page while logged out. Enter your account email and follow the instructions we send.

From the main dashboard, click 'New Session' or 'Start First Session' if you're new. Simply type or use voice input to share what's on your mind. Budd will respond with empathy and guide you through therapeutic techniques. Sessions are saved automatically so you can return to them anytime.

Each person should have only one Budd account to maintain continuity in your therapeutic journey and progress tracking. If you need to use a different email or start fresh, you can delete your current account and create a new one. However, we recommend exporting your data first if you want to keep any records.

Yes! Click the microphone icon in the message input area to use speech-to-text. This is particularly helpful when you want to express yourself naturally without typing. The voice feature works on all devices with microphone access.

Creating a Budd account requires minimal information - just your email address and a secure password. You can optionally provide your name to personalize your experience. We don't ask for sensitive personal information like phone numbers, addresses, or payment details unless you choose to upgrade to Premium.

You can log your mood anytime from the Homework page. Rate your mood and anxiety levels on a 1-10 scale and add optional notes. Over time, Budd analyzes patterns in your mood data and provides insights to help you understand triggers and improvements. Your mood history is visualized in charts on the Progress page.

Currently, we don't offer a temporary deactivation option. If you need a break from Budd, you can simply stop using the app - your account and data will remain safe and accessible whenever you're ready to return. If you truly want to remove your account, you can permanently delete it from Settings, but remember this action cannot be undone.

Assessments help establish a baseline for your mental health and track progress over time. We offer validated clinical scales like PHQ-9 (depression), GAD-7 (anxiety), and many others. Taking assessments regularly helps Budd personalize your experience and shows you concrete evidence of your progress.

Yes! Budd supports therapy sessions in English, Italian, Spanish, French, and German. You can set your preferred language in Settings, and all therapy conversations, exercises, and content will be in that language. The AI therapist is trained to provide culturally appropriate support in each language.

There's no set time limit for therapy sessions with Budd. Some users have brief 10-minute check-ins, while others engage in deeper 30-60 minute sessions. The length depends on your needs and what you want to work through. You can pause a session anytime and return to it later, or end it when you feel complete.

First, try refreshing the page or clearing your browser cache. If you're using a mobile app, try closing and reopening it. Check your internet connection. If the problem persists, try a different browser or device. Contact support if issues continue - we're here to help!

Yes, Budd offers immediate support techniques for panic attacks and acute anxiety, including grounding exercises (5-4-3-2-1 technique), breathing exercises (box breathing, 4-7-8 breathing), and calming strategies. However, if you're experiencing severe symptoms or a mental health emergency, please contact emergency services or crisis helplines immediately.

Budd works best on modern browsers: Chrome (recommended), Firefox, Safari, and Edge. We recommend keeping your browser updated to the latest version for the best experience. The mobile app is available for both iOS and Android devices.

That's completely normal! Budd can guide you with prompts and questions to help you explore your thoughts and feelings. You can start by sharing how you're feeling today, describing any recent challenges, or asking Budd to suggest discussion topics. The AI is trained to help you discover what's important to address, even when you're not sure where to begin.

Yes! Your account syncs across all devices. Log in with the same email on your phone, tablet, or computer, and all your sessions, data, and progress will be available. Changes made on one device are instantly reflected on others.

Yes! Budd maintains context across all your therapy sessions, remembering key information like your goals, challenges, coping strategies, and progress. This continuity allows for more meaningful conversations and personalized support. You can review past sessions anytime from the Therapy Sessions page.

Yes! Go to Settings > Preferences to choose from three therapeutic personalities: Warm & Empathetic (compassionate and supportive), Direct & Solution-Focused (practical and goal-oriented), or Clinical & Professional (structured and analytical). The AI will adapt its communication style while maintaining the same evidence-based therapeutic approach.

Budd is not designed for crisis intervention. If you're experiencing a mental health crisis, suicidal thoughts, or need immediate help, please contact emergency services (call 999 in the UK) or reach out to crisis helplines. In the app, you can access crisis resources by clicking the 'Crisis Help' button in the navigation menu.

In your first session, Budd will introduce itself, ask about what brings you to therapy, and explore your current challenges and goals. This helps create a personalized therapeutic plan. Don't worry - there's no pressure to share everything at once. You can take your time and share at your own pace. The first session sets the foundation for your ongoing therapeutic journey.

Budd currently supports English (UK), Italian, Spanish, French, and German. You can change your language preference in Settings. The AI will respond in your chosen language, and all interface elements will be translated accordingly.

Premium costs just £29.99/month - that's less than a quarter of the cost of a single traditional therapy session (£50-150). You get unlimited 24/7 access to evidence-based therapy, compared to traditional therapy's weekly sessions. This means more consistent support when you need it, at a fraction of the cost. It's perfect as a standalone tool or to complement traditional therapy.

Premium users can customize their buddy character! Go to Settings and select Character Customization. Choose from three characters (Kabi, Momo, Axie), pick their expression (happy, calm, excited, loving, cool), and select a color theme. Your buddy will appear throughout the app with your chosen appearance.

Free users get 50 messages per month. When you reach this limit, you won't be able to send new messages until your monthly allowance resets or you upgrade to Premium for unlimited messaging. We'll notify you when you're approaching your limit so you can decide if upgrading makes sense for your needs. All your data, progress, and past conversations remain saved.

Homework assignments are therapeutic exercises suggested by Budd based on your conversations. They include mood tracking, journaling prompts, breathing exercises, behavioral activation plans, and more. Completing homework helps reinforce therapeutic concepts and accelerate your progress.

Yes! We offer a 14-day money-back guarantee. If you're not completely satisfied with Premium within the first 14 days, contact our support team and we'll process a full refund. We want you to feel confident trying Budd Premium risk-free.

Visit the Goals page from the main menu. Click 'Create Goal' and describe what you want to work on. You can set specific, measurable goals related to mood, anxiety, relationships, or behaviors. Budd will help break down large goals into smaller milestones and track your progress over time.

Currently, we offer monthly subscriptions at £29.99/month. We occasionally offer special promotions and discount codes for both new and existing users. Follow our social media or check your email for exclusive offers. If you're a student, healthcare worker, or have financial constraints, contact our support team to discuss potential discounts.

Budd analyzes your conversation history, mood patterns, assessment results, and stated goals to personalize recommendations. The AI adapts its communication style based on your preferences (empathetic, motivational, or direct) and suggests interventions tailored to your specific challenges and progress.

Currently, we don't offer a pause option, but you can cancel anytime and reactivate later without losing your data. When you cancel, you'll keep Premium access until your billing period ends, then automatically move to the Free plan. All your progress, sessions, and data remain saved, so you can upgrade again whenever you're ready.

Yes! We offer special organizational plans for businesses, schools, healthcare providers, and mental health organizations who want to provide Budd to their employees, students, or clients. Contact our sales team for custom pricing and features including bulk licensing, admin dashboards, and usage analytics. Email us to discuss your organization's needs.

Budd uses advanced AI that processes your messages thoughtfully to provide personalized, therapeutic responses. This takes a few seconds longer than simple chatbots. Response times can also vary based on your internet connection speed and server load. Premium users receive priority processing for faster responses during peak times.

First, try these quick fixes: refresh your browser, clear your cache and cookies, check your internet connection, or try a different browser. For the mobile app, try restarting the app or your device. If issues persist, contact our support team through the Support Center with details about the problem, including what device and browser you're using.

No, Budd requires an active internet connection to function, as it uses cloud-based AI to provide therapeutic responses. However, you can view your previously saved sessions, mood history, and journal entries offline. To send new messages or get AI responses, you'll need to be connected to the internet.

Go to Settings > Data & Privacy to manage notification preferences. You can control security notifications (new device logins, password changes) and general app notifications. On mobile devices, you may also need to enable notifications in your device's system settings for the Budd app.

Yes! Budd is available as a native app for both iOS and Android devices. Download the app from the App Store (iOS) or Google Play Store (Android). You can also access Budd through any mobile web browser on any device. The apps and web version are fully optimized for mobile use and sync seamlessly with each other.

Yes. Budd is available on iOS and Android. Search for “Budd: AI Therapy” on the App Store or Google Play, sign in with the same account, and get push notifications. You can also use the web app in any browser. If the app isn’t yet available in your region, keep using the web—we’ll notify you as soon as it’s live.

Budd works with most standard internet connections. We recommend at least 1 Mbps for text-based therapy sessions and 3 Mbps or higher if using voice features. Budd is designed to be lightweight and efficient, so it should work well even on slower mobile data connections. If you experience delays, try switching from mobile data to Wi-Fi.

Yes. You can use Budd on iPad and Android tablets. Install “Budd: AI Therapy” from the App Store or Google Play and sign in with the same account, or use the web app in your tablet browser.